Last Updated: May 2025
At Classics Were, we want you to be 100% happy with your purchase. If you are not satisfied, we are here to help.
1. 7-DAY RETURN POLICY
You can return your product within 7 days from the date of delivery.
2. CONDITIONS FOR RETURN:
- Product must be unused, unwashed, and in original condition.
- Tags, labels, and original packaging must be intact.
- Saree fall / blouse stitching done will NOT be eligible for return.
- For hygiene reasons, we do not accept returns on: Blouse, Petticoat, Innerwear.
- Sale / Discounted products are not eligible for return.
3. HOW TO INITIATE A RETURN:
- Email us within 7 days at: classicswere.business@gmail.com
- Subject: “Return Request – Order ID #_____”
- Please share: Order ID, Reason for return, and 2-3 clear photos/videos of the product.
4. REFUND PROCESS:
- Once we receive and check the product at our Santipur warehouse, your refund will be processed.
- Refund will be credited to your original payment method (UPI / Bank / Wallet) within 5-7 business days.
- Shipping charges are non-refundable.
- If you received a damaged or wrong product, we will bear the return shipping cost. Otherwise, return shipping cost is to be paid by customer (Rs. 80-100).
5. EXCHANGE POLICY:
We offer FREE size exchange (if applicable) or one-time exchange for a different design of same value within 7 days. For exchange, contact us on WhatsApp.
6. CANCELLATION:
You can cancel your order within 12 hours of placing it. After that, once dispatched, cancellation is not possible, only return is possible.
For any help, contact us:
Email: classicswere.business@gmail.com
Address: Santipur, Nadia, West Bengal – 741404